SUPPORT

FAQ

How do I access books on Hurrow?

Your subscription will give you access through the most popular devices on the market. Smartphones, tablets, eReaders, PC's and laptops are all able to access our sites and give you the latest titles, right at your fingertips. The sites are optimized for mobile compatibility and can be enjoyed on the go.

FAQ

I set up my account with Hurrow but now i can't long in.

Contact our support team at 1-877-484-4792 and they will be more than happy to help.

FAQ

I cannot access the book I want.

In order to access your ebook, you will need to install Adobe Digital Editions. Get the latest version here.

FAQ

Is my device compatible with your site?

Our site is designed to be compatible across multiple devices. Content is accessible on Android, iOS and laptop/PC devices.

FAQ

I can't access the content I want. Is the website broken?

For all technical problems, please contact our support staff. To ensure we resolve this effectively, it will help if we have information on the title being accessed, the type of device used, and the problem you experienced.

FAQ

Can I speak to someone for technical support?

Use the contact form for support services and let us know the issue you are having. The customer service team will respond in due course.

FAQ

The book I am trying to read isn't working, how do I fix this?

We're sorry to hear that our customers are having problems accessing our content. So that we can resolve this, we recommend you contact our customer support team with the following information: name of the title, type of device, and operating system it uses.

FAQ

If I can't find what I am looking for, what do I do?

Everyday our library is updated with the newest content, so it's worth checking back with us tomorrow. Send us a message if you have a specific request.

FAQ

I have more than one device, will I be able to access my account?

As long as you have an internet connection you can connect as many devices to your account as you want.

FAQ

When do you update the content?

The library refreshes every day bringing you the newest content.

FAQ

If I want to cancel, what is the process?

To cancel your account please contact our customer service team 1-877-484-4792 or fill out and submit the online form.

FAQ

How do I go about getting a refund?

If we have accidentally charged you, there has been fraudulent activity on your account, or if you have experienced technical problems, you are eligible for a refund. If you have been disappointed by your experience using our site, speak to a member of the team about requesting reimbursement.

Our team works to process refund requests within 24 hours but they can take up to 7 business days to appear on your account. If you have not received payment after seven days, please contact us. Confirmation of your request for a refund will be sent to the email address we have on file.

FAQ

Why have I been charged even though I cancelled my subscription?

Once you have cancelled your subscription there should be no more charges to your account. If you have been charged, despite cancelling, please contact us directly so that we can look into this matter for you.

FAQ

If I want to speak to a member of staff, how can I do this?

If you want to speak to a member of staff you can either call us toll free on 1-877-484-4792 or email us on support@hurrow.com.